Frequently Asked Questions

Everything you need to know about your order and our services.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are the products on your site authentic?

Absolutely. ShopStarTrek.com only sells 100% authentic, officially licensed merchandise sourced directly from authorized manufacturers and distributors.