Returns & Exchanges

At ShopStarTrek.com, we want you to be completely satisfied with your purchase. If your order doesn't live up to your expectations, you can return most items in their original condition within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and including a copy of your packing slip.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and tape it clearly to the outside of your return parcel.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing